/* Base CSS Variables & Reset */
    :root {
      --font-family: 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
      --bg-page: #F7F4EE;
      --bg-surface: #FFFFFF;
      --bg-surface-subtle: #F1ECE1;
      --bg-card: #FFFFFF;
      --text-main: #2C2C2C;
      --text-muted: #736E65;
      --text-light: #9B9589;
      --border-color: #E6E0D2;
      --border-subtle: #EFECE3;
      --gold-accent: #BEAF87;
      --gold-dark: #9A8B66;
      --gold-light: #EBE1CC;
      --gold-badge-bg: rgba(190, 175, 135, 0.18);
      --gold-badge-border: rgba(190, 175, 135, 0.35);
      --dark-btn-bg: #1B1A17;
      --dark-btn-text: #FFFFFF;
      --hero-gradient: linear-gradient(160deg, #EBE1CC 0%, #BEAF87 45%, #D3C49E 55%, #9A8B66 85%, #B8A881 100%);
      --avatar-placeholder: #D9D1C2;
      --shadow-sm: 0 2px 8px rgba(35, 30, 20, 0.04);
      --shadow-md: 0 8px 24px rgba(35, 30, 20, 0.06);
      --dialogue-client-bg: #F4EFEB;
      --dialogue-agent-bg: #FBF9F5;
      --status-green: #2E7D32;
      --status-green-bg: #E8F5E9;
      --status-amber: #B26A00;
      --status-amber-bg: #FFF3E0;
    }

    html.dark {
      --bg-page: #141311;
      --bg-surface: #1B1A17;
      --bg-surface-subtle: #24221D;
      --bg-card: #1B1A17;
      --text-main: #EEE9DF;
      --text-muted: #A39D90;
      --text-light: #706B60;
      --border-color: #2F2C26;
      --border-subtle: #24221E;
      --gold-accent: #CDBB8E;
      --gold-dark: #A8986E;
      --gold-light: #4A4230;
      --gold-badge-bg: rgba(205, 187, 142, 0.15);
      --gold-badge-border: rgba(205, 187, 142, 0.28);
      --dark-btn-bg: #EEE9DF;
      --dark-btn-text: #141311;
      --hero-gradient: linear-gradient(160deg, #2A261F 0%, #383327 45%, #2F2A20 55%, #211D16 85%, #2B261D 100%);
      --avatar-placeholder: #343027;
      --shadow-sm: 0 2px 8px rgba(0, 0, 0, 0.25);
      --shadow-md: 0 8px 24px rgba(0, 0, 0, 0.35);
      --dialogue-client-bg: #22201B;
      --dialogue-agent-bg: #27251F;
      --status-green: #66BB6A;
      --status-green-bg: rgba(46, 125, 50, 0.2);
      --status-amber: #FFA726;
      --status-amber-bg: rgba(178, 106, 0, 0.2);
    }

    * {
      box-sizing: border-box;
      margin: 0;
      padding: 0;
    }

    body {
      font-family: var(--font-family);
      background-color: var(--bg-page);
      color: var(--text-main);
      line-height: 1.55;
      font-size: 16px;
      -webkit-font-smoothing: antialiased;
      transition: background-color 0.25s ease, color 0.25s ease;
    }

    a {
      color: inherit;
      text-decoration: none;
    }

    button {
      font-family: inherit;
      border: none;
      background: none;
      cursor: pointer;
    }

    .specialist-page {
      min-height: 100vh;
      display: flex;
      flex-direction: column;
    }

    /* Header */
    .site-header {
      position: sticky;
      top: 0;
      z-index: 50;
      background-color: rgba(247, 244, 238, 0.88);
      backdrop-filter: blur(12px);
      -webkit-backdrop-filter: blur(12px);
      border-bottom: 1px solid var(--border-color);
      transition: background-color 0.25s ease, border-color 0.25s ease;
    }
    html.dark .site-header {
      background-color: rgba(20, 19, 17, 0.88);
    }
    .header-inner {
      max-width: 1200px;
      margin: 0 auto;
      padding: 0 24px;
      height: 72px;
      display: flex;
      align-items: center;
      justify-content: space-between;
    }
    .brand {
      display: flex;
      align-items: center;
      gap: 12px;
    }
    .brand-logo-icon {
      width: 32px;
      height: 32px;
      background: #188753;
      border-radius: 7px;
      display: flex;
      align-items: center;
      justify-content: center;
      color: #FFFFFF;
      font-weight: 700;
      font-size: 16px;
      letter-spacing: -0.5px;
    }
    .brand-text {
      display: flex;
      flex-direction: column;
    }
    .brand-name {
      font-weight: 700;
      font-size: 18px;
      letter-spacing: -0.02em;
      line-height: 1.1;
    }
    .brand-tag {
      font-size: 12px;
      color: var(--text-muted);
      font-weight: 400;
    }
    .header-actions {
      display: flex;
      align-items: center;
      gap: 12px;
    }
    .back-link {
      display: inline-flex;
      align-items: center;
      gap: 6px;
      padding: 8px 16px;
      font-size: 14px;
      font-weight: 500;
      border-radius: 999px;
      border: 1px solid var(--border-color);
      background-color: var(--bg-surface);
      color: var(--text-main);
      transition: all 0.2s;
    }
    .back-link:hover {
      border-color: var(--gold-accent);
      background-color: var(--bg-surface-subtle);
    }
    .theme-toggle {
      width: 40px;
      height: 40px;
      border-radius: 50%;
      border: 1px solid var(--border-color);
      background-color: var(--bg-surface);
      display: flex;
      align-items: center;
      justify-content: center;
      color: var(--text-main);
      transition: all 0.2s;
    }
    .theme-toggle:hover {
      border-color: var(--gold-accent);
    }
    .login-btn {
      padding: 8px 18px;
      border-radius: 999px;
      background-color: var(--dark-btn-bg);
      color: var(--dark-btn-text);
      font-size: 14px;
      font-weight: 600;
      transition: opacity 0.2s;
    }
    .login-btn:hover {
      opacity: 0.9;
    }

    /* Wrap */
    .page-wrap {
      max-width: 1200px;
      margin: 0 auto;
      padding: 32px 24px 80px;
      width: 100%;
    }

    /* Hero */
    .specialist-hero {
      background: var(--hero-gradient);
      border-radius: 28px;
      padding: 44px;
      display: grid;
      grid-template-columns: 1fr 340px;
      gap: 40px;
      align-items: center;
      border: 1px solid rgba(190, 175, 135, 0.45);
      box-shadow: var(--shadow-md);
      margin-bottom: 64px;
      position: relative;
      overflow: hidden;
    }
    .hero-copy {
      display: flex;
      flex-direction: column;
      z-index: 2;
    }
    .eyebrow {
      display: inline-flex;
      align-items: center;
      gap: 6px;
      align-self: flex-start;
      padding: 4px 12px;
      border-radius: 999px;
      background: rgba(44, 44, 44, 0.08);
      border: 1px solid rgba(44, 44, 44, 0.12);
      font-size: 12px;
      font-weight: 600;
      letter-spacing: 0.04em;
      text-transform: uppercase;
      color: #1F1D1A;
      margin-bottom: 16px;
    }
    html.dark .eyebrow {
      background: rgba(238, 233, 223, 0.1);
      border-color: rgba(238, 233, 223, 0.2);
      color: #EEE9DF;
    }
    .eyebrow-dot {
      width: 6px;
      height: 6px;
      border-radius: 50%;
      background: #2E7D32;
    }
    html.dark .eyebrow-dot {
      background: #66BB6A;
    }
    .hero-name {
      font-size: 40px;
      font-weight: 700;
      line-height: 1.1;
      letter-spacing: -0.02em;
      color: #1A1917;
      margin-bottom: 6px;
    }
    html.dark .hero-name {
      color: #EEE9DF;
    }
    .hero-role {
      font-size: 18px;
      font-weight: 500;
      color: #4A453A;
      margin-bottom: 18px;
    }
    html.dark .hero-role {
      color: #C2BAAC;
    }
    .hero-title {
      font-size: 26px;
      font-weight: 700;
      line-height: 1.25;
      color: #1A1917;
      margin-bottom: 14px;
      letter-spacing: -0.01em;
    }
    html.dark .hero-title {
      color: #EEE9DF;
    }
    .hero-desc {
      font-size: 16px;
      line-height: 1.6;
      color: #38342D;
      margin-bottom: 28px;
      max-width: 620px;
    }
    html.dark .hero-desc {
      color: #B5AEA1;
    }
    .hero-actions {
      display: flex;
      gap: 12px;
      flex-wrap: wrap;
    }
    .btn-primary {
      display: inline-flex;
      align-items: center;
      justify-content: center;
      padding: 12px 24px;
      background: #1B1A17;
      color: #FFFFFF;
      border-radius: 12px;
      font-weight: 600;
      font-size: 15px;
      transition: background 0.2s, transform 0.1s;
    }
    .btn-primary:hover {
      background: #2C2A25;
      transform: translateY(-1px);
    }
    .btn-secondary {
      display: inline-flex;
      align-items: center;
      justify-content: center;
      padding: 12px 22px;
      background: rgba(255, 255, 255, 0.65);
      color: #1B1A17;
      border: 1px solid rgba(44, 44, 44, 0.15);
      border-radius: 12px;
      font-weight: 600;
      font-size: 15px;
      backdrop-filter: blur(8px);
      transition: background 0.2s;
    }
    .btn-secondary:hover {
      background: rgba(255, 255, 255, 0.9);
    }
    html.dark .btn-secondary {
      background: rgba(30, 27, 22, 0.7);
      color: #EEE9DF;
      border-color: rgba(205, 187, 142, 0.3);
    }
    html.dark .btn-secondary:hover {
      background: rgba(40, 36, 29, 0.9);
    }

    .hero-avatar {
      background: var(--bg-surface);
      border-radius: 22px;
      padding: 16px;
      border: 1px solid var(--border-color);
      box-shadow: var(--shadow-sm);
      display: flex;
      flex-direction: column;
      align-items: center;
      text-align: center;
    }
    .avatar-frame {
      width: 100%;
      aspect-ratio: 1 / 1;
      border-radius: 16px;
      background: var(--avatar-placeholder);
      display: flex;
      align-items: center;
      justify-content: center;
      margin-bottom: 14px;
      overflow: hidden;
      position: relative;
    }
    .avatar-svg {
      width: 140px;
      height: 140px;
      opacity: 0.6;
    }
    .avatar-status {
      display: inline-flex;
      align-items: center;
      gap: 6px;
      font-size: 13px;
      color: var(--text-muted);
      font-weight: 500;
    }

    /* Section Headings */
    .section-head {
      margin-bottom: 28px;
    }
    .section-eyebrow {
      font-size: 12px;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.08em;
      color: var(--gold-dark);
      margin-bottom: 6px;
    }
    .section-title {
      font-size: 28px;
      font-weight: 700;
      letter-spacing: -0.02em;
      line-height: 1.25;
      color: var(--text-main);
      margin-bottom: 8px;
    }
    .section-subtitle {
      font-size: 16px;
      color: var(--text-muted);
      max-width: 680px;
      line-height: 1.5;
    }

    /* Showcase & Tabs */
    .showcase {
      background: var(--bg-surface);
      border: 1px solid var(--border-color);
      border-radius: 24px;
      padding: 32px;
      box-shadow: var(--shadow-sm);
      margin-bottom: 64px;
    }
    .example-tabs {
      display: flex;
      gap: 8px;
      padding-bottom: 16px;
      border-bottom: 1px solid var(--border-color);
      margin-bottom: 28px;
      overflow-x: auto;
      scrollbar-width: none;
    }
    .example-tabs::-webkit-scrollbar {
      display: none;
    }
    .example-tab {
      padding: 10px 20px;
      border-radius: 999px;
      font-size: 14px;
      font-weight: 600;
      color: var(--text-muted);
      background: var(--bg-surface-subtle);
      border: 1px solid transparent;
      white-space: nowrap;
      transition: all 0.2s;
    }
    .example-tab:hover {
      color: var(--text-main);
      border-color: var(--border-color);
    }
    .example-tab.active {
      background: var(--dark-btn-bg);
      color: var(--dark-btn-text);
      border-color: var(--dark-btn-bg);
    }

    .example-panel {
      display: none;
      animation: fadeIn 0.25s ease forwards;
    }
    .example-panel.active {
      display: block;
    }
    @keyframes fadeIn {
      from { opacity: 0; transform: translateY(4px); }
      to { opacity: 1; transform: translateY(0); }
    }

    /* Topline Note */
    .report-topline {
      display: flex;
      justify-content: space-between;
      align-items: center;
      margin-bottom: 20px;
      flex-wrap: wrap;
      gap: 12px;
    }
    .example-note {
      font-size: 13px;
      font-weight: 500;
      color: var(--text-muted);
      background: var(--bg-surface-subtle);
      padding: 4px 12px;
      border-radius: 6px;
      border: 1px solid var(--border-subtle);
    }
    .example-scenario-tag {
      font-size: 13px;
      color: var(--gold-dark);
      font-weight: 600;
    }

    /* Media Pair: Split View */
    .media-pair {
      display: grid;
      grid-template-columns: 1.15fr 0.85fr;
      gap: 28px;
      align-items: start;
    }

    /* Dialogue box */
    .dialogue {
      display: flex;
      flex-direction: column;
      gap: 14px;
      background: var(--bg-surface-subtle);
      border: 1px solid var(--border-subtle);
      border-radius: 16px;
      padding: 20px;
    }
    .dialogue-header {
      font-size: 13px;
      font-weight: 600;
      text-transform: uppercase;
      letter-spacing: 0.05em;
      color: var(--text-muted);
      margin-bottom: 4px;
      display: flex;
      justify-content: space-between;
    }
    .dialogue-line {
      padding: 14px 16px;
      border-radius: 12px;
      font-size: 15px;
      line-height: 1.5;
      position: relative;
    }
    .dialogue-line.client {
      background: var(--dialogue-client-bg);
      border: 1px solid var(--border-subtle);
      border-left: 3px solid var(--gold-dark);
    }
    .dialogue-line.agent {
      background: var(--dialogue-agent-bg);
      border: 1px solid var(--border-subtle);
      border-left: 3px solid #1B1A17;
    }
    html.dark .dialogue-line.agent {
      border-left-color: var(--gold-accent);
    }
    .dialogue-role {
      font-size: 12px;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.04em;
      margin-bottom: 4px;
      color: var(--text-muted);
      display: flex;
      align-items: center;
      gap: 6px;
    }
    .dialogue-highlight {
      background: rgba(190, 175, 135, 0.25);
      padding: 1px 4px;
      border-radius: 3px;
      font-weight: 600;
    }

    /* Report & Audit cards */
    .report-shell {
      display: flex;
      flex-direction: column;
      gap: 18px;
    }
    .action-card {
      background: var(--bg-surface-subtle);
      border: 1px solid var(--border-subtle);
      border-radius: 16px;
      padding: 20px;
    }
    .action-card-header {
      display: flex;
      align-items: center;
      gap: 8px;
      font-size: 14px;
      font-weight: 700;
      margin-bottom: 12px;
      color: var(--text-main);
    }
    .badge-icon {
      width: 20px;
      height: 20px;
      border-radius: 50%;
      display: inline-flex;
      align-items: center;
      justify-content: center;
      font-size: 11px;
      font-weight: 700;
    }
    .badge-green {
      background: var(--status-green-bg);
      color: var(--status-green);
    }
    .badge-amber {
      background: var(--status-amber-bg);
      color: var(--status-amber);
    }
    .action-body {
      font-size: 14px;
      line-height: 1.55;
      color: var(--text-main);
    }
    .action-body strong {
      color: var(--text-main);
    }
    .action-list {
      list-style: none;
      display: flex;
      flex-direction: column;
      gap: 10px;
    }
    .action-list li {
      position: relative;
      padding-left: 18px;
      font-size: 14px;
      line-height: 1.45;
    }
    .action-list li::before {
      content: "•";
      position: absolute;
      left: 4px;
      color: var(--gold-dark);
      font-weight: bold;
    }

    /* Phrase comparison block in tab 3 */
    .phrase-compare {
      display: grid;
      grid-template-columns: 1fr;
      gap: 12px;
      margin-top: 14px;
    }
    .phrase-box {
      border-radius: 12px;
      padding: 14px;
      font-size: 14px;
    }
    .phrase-box.was {
      background: rgba(178, 106, 0, 0.08);
      border: 1px solid rgba(178, 106, 0, 0.2);
    }
    .phrase-box.became {
      background: rgba(46, 125, 50, 0.08);
      border: 1px solid rgba(46, 125, 50, 0.25);
    }
    .phrase-tag {
      font-size: 11px;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.04em;
      margin-bottom: 4px;
      display: block;
    }
    .phrase-box.was .phrase-tag { color: var(--status-amber); }
    .phrase-box.became .phrase-tag { color: var(--status-green); }

    /* Outcomes Grid */
    .result-grid {
      display: grid;
      grid-template-columns: repeat(3, 1fr);
      gap: 24px;
      margin-bottom: 64px;
    }
    .result-card {
      background: var(--bg-surface);
      border: 1px solid var(--border-color);
      border-radius: 20px;
      padding: 28px;
      box-shadow: var(--shadow-sm);
      display: flex;
      flex-direction: column;
    }
    .result-icon {
      width: 44px;
      height: 44px;
      border-radius: 12px;
      background: var(--bg-surface-subtle);
      border: 1px solid var(--border-subtle);
      display: flex;
      align-items: center;
      justify-content: center;
      color: var(--gold-dark);
      margin-bottom: 18px;
    }
    .result-title {
      font-size: 18px;
      font-weight: 700;
      margin-bottom: 10px;
      line-height: 1.3;
      color: var(--text-main);
    }
    .result-desc {
      font-size: 14px;
      line-height: 1.55;
      color: var(--text-muted);
    }

    /* Process 3 steps */
    .process-list {
      display: grid;
      grid-template-columns: repeat(3, 1fr);
      gap: 24px;
      margin-bottom: 64px;
    }
    .process-step {
      background: var(--bg-surface);
      border: 1px solid var(--border-color);
      border-radius: 20px;
      padding: 28px;
      position: relative;
      display: flex;
      flex-direction: column;
    }
    .step-number {
      font-size: 12px;
      font-weight: 700;
      letter-spacing: 0.05em;
      text-transform: uppercase;
      color: var(--gold-dark);
      background: var(--gold-badge-bg);
      border: 1px solid var(--gold-badge-border);
      padding: 3px 10px;
      border-radius: 999px;
      align-self: flex-start;
      margin-bottom: 16px;
    }
    .step-title {
      font-size: 17px;
      font-weight: 700;
      margin-bottom: 10px;
      color: var(--text-main);
    }
    .step-desc {
      font-size: 14px;
      line-height: 1.55;
      color: var(--text-muted);
    }

    /* Related Specialists Grid */
    .related-grid {
      display: grid;
      grid-template-columns: repeat(3, 1fr);
      gap: 24px;
      margin-bottom: 64px;
    }
    .related-card {
      background: var(--bg-surface);
      border: 1px solid var(--border-color);
      border-radius: 18px;
      padding: 20px;
      display: flex;
      align-items: center;
      gap: 16px;
      transition: border-color 0.2s, transform 0.2s;
    }
    .related-card:hover {
      border-color: var(--gold-accent);
      transform: translateY(-2px);
    }
    .related-avatar {
      width: 48px;
      height: 48px;
      border-radius: 12px;
      background: var(--bg-surface-subtle);
      border: 1px solid var(--border-subtle);
      display: flex;
      align-items: center;
      justify-content: center;
      font-weight: 700;
      font-size: 15px;
      color: var(--gold-dark);
      flex-shrink: 0;
    }
    .related-meta {
      flex: 1;
      min-width: 0;
    }
    .related-name {
      font-weight: 700;
      font-size: 15px;
      color: var(--text-main);
      margin-bottom: 2px;
    }
    .related-role {
      font-size: 13px;
      color: var(--text-muted);
      white-space: nowrap;
      overflow: hidden;
      text-overflow: ellipsis;
    }
    .related-link {
      font-size: 12px;
      font-weight: 600;
      color: var(--gold-dark);
      margin-top: 4px;
      display: inline-block;
    }

    /* Confident CTA Section */
    .cta-section {
      background: #1B1A17;
      color: #FFFFFF;
      border-radius: 28px;
      padding: 48px;
      margin-bottom: 64px;
      border: 1px solid rgba(205, 187, 142, 0.25);
      position: relative;
      overflow: hidden;
    }
    html.dark .cta-section {
      background: #191815;
      border-color: var(--border-color);
    }
    .cta-content {
      max-width: 640px;
      position: relative;
      z-index: 2;
    }
    .cta-eyebrow {
      font-size: 12px;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.06em;
      color: var(--gold-accent);
      margin-bottom: 12px;
    }
    .cta-title {
      font-size: 32px;
      font-weight: 700;
      line-height: 1.2;
      letter-spacing: -0.02em;
      margin-bottom: 14px;
    }
    .cta-desc {
      font-size: 16px;
      line-height: 1.55;
      color: #B8B2A6;
      margin-bottom: 28px;
    }
    .cta-buttons {
      display: flex;
      gap: 12px;
      flex-wrap: wrap;
    }
    .btn-gold {
      display: inline-flex;
      align-items: center;
      justify-content: center;
      padding: 12px 24px;
      background: var(--gold-accent);
      color: #1B1A17;
      border-radius: 12px;
      font-weight: 700;
      font-size: 15px;
      transition: background 0.2s;
    }
    .btn-gold:hover {
      background: #D3C49E;
    }
    .btn-outline-white {
      display: inline-flex;
      align-items: center;
      justify-content: center;
      padding: 12px 22px;
      border: 1px solid rgba(255, 255, 255, 0.2);
      color: #FFFFFF;
      border-radius: 12px;
      font-weight: 600;
      font-size: 15px;
      transition: background 0.2s;
    }
    .btn-outline-white:hover {
      background: rgba(255, 255, 255, 0.08);
    }

    /* Footer */
    .site-footer {
      border-top: 1px solid var(--border-color);
      background-color: var(--bg-surface-subtle);
      padding: 56px 24px 40px;
      font-size: 14px;
      color: var(--text-muted);
    }
    .footer-inner {
      max-width: 1200px;
      margin: 0 auto;
    }
    .footer-grid {
      display: grid;
      grid-template-columns: 2fr 1fr 1.5fr;
      gap: 40px;
      padding-bottom: 40px;
      border-bottom: 1px solid var(--border-color);
      margin-bottom: 32px;
    }
    .footer-col h4 {
      font-size: 12px;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.06em;
      color: var(--text-main);
      margin-bottom: 16px;
    }
    .footer-links {
      list-style: none;
      display: flex;
      flex-direction: column;
      gap: 10px;
    }
    .footer-links a:hover {
      color: var(--text-main);
    }
    .footer-legal-block {
      font-size: 13px;
      line-height: 1.6;
      color: var(--text-muted);
    }
    .footer-sub {
      display: flex;
      justify-content: space-between;
      align-items: center;
      font-size: 13px;
      flex-wrap: wrap;
      gap: 12px;
    }
    .copyright {
      color: var(--text-light);
    }
    .legal-links {
      display: flex;
      gap: 18px;
    }
    .legal-links a:hover {
      color: var(--text-main);
    }

    /* Responsive */
    @media (max-width: 960px) {
      .specialist-hero {
        grid-template-columns: 1fr;
        padding: 32px 24px;
      }
      .hero-avatar {
        max-width: 280px;
        margin: 0 auto;
        order: -1;
      }
      .media-pair {
        grid-template-columns: 1fr;
      }
      .result-grid, .process-list, .related-grid {
        grid-template-columns: 1fr;
        gap: 16px;
      }
      .footer-grid {
        grid-template-columns: 1fr;
        gap: 28px;
      }
    }

    @media (max-width: 600px) {
      .page-wrap {
        padding: 16px 16px 60px;
      }
      .header-inner {
        padding: 0 16px;
      }
      .hero-name {
        font-size: 32px;
      }
      .hero-title {
        font-size: 22px;
      }
      .showcase {
        padding: 20px 16px;
        border-radius: 18px;
      }
      .example-tab {
        min-height: 44px;
        display: inline-flex;
        align-items: center;
      }
      .cta-section {
        padding: 32px 20px;
      }
      .cta-title {
        font-size: 24px;
      }
    }